To ensure your in-store pickup experience goes smoothly, please keep the following in mind:

• Ensure you have plenty of cargo space. Due to packaging, your purchase may be larger than the dimensions listed online. Please keep this in mind when deciding which vehicle to use.
• You will be responsible for loading and securing your purchase in your vehicle at the store. Some items may require assembly at home.

We do not charge any additional fees if you choose to pick up your furniture yourself. In order to pick up your merchandise, you’ll need to know the name or phone number on the order. We require all customers to inspect their items for any visible defects before leaving the store.

As a courtesy to customers, Michael Alan Furniture Outlet will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the customer’s request.

Michael Alan Furniture Outlet cautions customers that self-loading and transportation of merchandise may present risks of injury to the customer, or others, and damage to the customer’s vehicle, or other vehicles, and the purchased merchandise. Michael Alan Furniture Outlet recommends that customers utilize delivery services, which minimize the risk of property damage and personal injuries.

Due to the personal injury and property damage risks, courtesy loading assistance is limited to only the act of assisting the customer with placing purchased merchandise in their vehicle. Michael Alan Furniture Outlet and its staff is unable to provide the following services for customers:

• Move or rearrange existing items in customer’s vehicles;
• Remove seats from vehicles
• Attempt to put items in vehicles that clearly will not fit; or
• Tie down items to trailers, vehicle roofs, or trunks.